Refund policy

Returns and Exchanges

We accept returns or exchanges for damaged plants or items within 24 hours of your order’s delivery. To be eligible for a return or exchange:

• You must notify us within 24 hours of delivery.
• Photographic proof of damages (box, plants, accessories) is required for us to file a claim with the shipping carrier (generally USPS or UPS).

Due to the nature of our products, we do not accept returns for healthy plants or items that are not damaged.

Refunds

If your return is approved, a refund will be processed to your original method of payment. Processing times may vary based on your payment provider.

Non-Returnable Items

Plants are living organisms, and slight variations in appearance are to be expected. We do not accept returns based on changes in plant appearance, size, or shape unless they arrive damaged.

Additionally, we do not accept returns for:

• Sale items
• Custom orders
• Plants that have not been properly cared for after delivery (e.g., left in unsuitable conditions without purchasing recommended heat packs).

How to Request a Return

To request a return or refund, please contact us at sales@rainforestflora.com with your order number and photos of the damage within 24 hours of receiving your order.